GOVERNMENT RELATION DEPARTMENT - RIYADH

4781

OVERVIEW

Government Relations Department, King Faisal Specialist Hospital & Research Centre (Gen. Org.) – Riyadh was established on 06 February 2013. The Department serves and accommodates all the requests with strict compliance with the Government Policy and by exceptions while preserving the value and quality of service. All issues are fully addressed with the most effective solutions.

The Department is staffed with 100% Saudi Nationals; however, as the office deals and coordinates with multinational employees and dependents hospital wide, they added two (2) non-Saudi staff.

Goals and Objectives

The department will continue to provide services guided by the following goals and objectives:

  • Develop a perception that the department is capable of serving the employees in a systematic way and in timely manner.
  • Improve the response time of all the inquiries and complaints of the employees.
  • Respond promptly and accordingly in every request of the employee.
  • Provide a quality service and be able to handle even a complicated situation.
  • Provide a satisfactory response in every request and inquiries of the employee.

ACHIEVEMENTS

The Government Relations plays a major role during the crackdown period; the hospital got an exceptional approval to transfer some non-hospital employees (medical and non- medical).

Majority of the medical staff has been transferred and some from non-medical staff as the Ministry requires Saudi Nationals to have the position especially in the administrative side.

The department also introduced and implemented the use of ABSHER System (e-services) to hospital employees on the following requests:

  • Extension of Visitors Visa
  • Exit / Re-Entry for Dependents
  • Renewal of Car License
  • Iqama Renewal for Driver / Maid

Furthermore, the Government Relations is complying in all new services implemented by the Government Agencies.

CONTACT INFORMATION
North Tower Basement
Extension: 27155/30331/27151
Fax No. 4427159 (Passport Section)
Fax No. 4424343 (Visa Section)

SUBSECTIONS AND THE SCOPE OF SERVICES

The Government Relations is bound to protect the trust and interest of all the employees’ by providing them the best quality of service. Services are as follows according to each section.

 

LIAISON (Sec)-R
PASSPORT (Sec)-R
VISA (Sec)-R

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