We, at the Patient Services Division, provide an extensive range of services to our patients’ in a holistic environment, exemplified through four critical departments within the hospital. These four channels include:
 Registration & Appointments - Admission Services department - Social Services department -Medical Records department - Case Management department.
Each of our departments is unique in its approach when it comes to serving patients and fulfilling their needs in the best possible way. We place the needs of the patients first. Whether it is facilitating patients’ appointments and admissions, ensuring completion of all related patients’ health information, providing patients with the necessary health information while maintaining confidentiality of patients’ information, or supporting the social needs and requirements of patients through a wide range of social service.

We aim to enhance the overall Patient Experience, through our commitment and continuous efforts to promote an outstanding service and demonstrate responsiveness to our patients’ needs. We believe this is possible through our employees and in order to ensure this, we invest in our employees by providing them with ongoing tailored in-house trainings on various topics in accordance with specific needs of the department, through out the year.


  • Saudi Airlines services (a boarding pass ticket machine/allotting Hotline) for KFSH&RC patients.
  • Utilizing Cerner Provision Document Imaging (CPDI) to scan the approved patient’s documents.
  • Electronic bed board application
  • Automation of armband project
  • Automation of sick leave / sitter statement project
  • Reorganizing and reordering more than 100,000 patient records
  • Collaboration with King Hussain Cancer Center – Jordan – for staff training and orientation
  • Coding educational program
  • Increase the number of ‘same day admission’ by 10%

Certificates and Awards


Achieved the seventh level in electronic medical record application according to the worldwide standard of (HIMSS) Health Information Management Systems Society to be the first hospital outside of North America to reach the highest stage in the HIMSS EMR Adoption Model.


CASE MANAGEMENT Department - Riyadh
MEDICAL RECORDS Department - Riyadh
SOCIAL SERVICES Department - Riyadh


Accreditations & Awards