Patient Acceptance Affairs and The Referral Process
Overview of the Referral System
To ensure transparency and efficiency, KFSHRC has established clear procedures for patient referral and admission. These procedures are designed to expand access to specialized care while saving time and effort for patients and referring hospitals.
Referral and Admission Procedures
1. How to Submit a Referral Request
Referral requests can be submitted through one of the following channels:
• KFSHRC Referral Service (Ehalat): Available via the hospital website (link). Make sure all attached documents are saved in PDF format and registered phone number is valid, as it will be used for all communications and updates
• MOH Referral Program (Ehalati): Patient can be referred through Ministry of health.
• Health outreach office: These are offices established as collaboration between King Faisal Specialist Hospital & Research Centre (KFSHRC) and several hospitals across the Kingdom to facilitate the referral process
2. Review Process and Notification:
All received medical reports are forwarded to the relevant medical departments and committees for evaluation.
The committee will determine whether:
• The case is accepted for treatment at KFSHRC, or the patient should continue treatment at the referring or another local hospital.
• Financial coverage will be assigned whether the patient will be covered by a third party of the cost shall be self-expense.
• Once a decision is made SMS notification is sent to the patient’s registered phone number containing the transaction number.
• The patient can check the result of the review (acceptance or recommendation) via the link provided in the SMS or by calling 199019.
Cases Not Meet the Subsidy Financial Eligibility Criteria:
Patients whose medical conditions are not covered under the Subsidy may still apply for treatment by:
• Submitting a financial coverage through accepted third party to the hospital including insurance or will be accepted as self-pay, provided that the case complies with KFSHRC ’s policies and regulations.
Requirements for Medical Eligibility
To complete the medical eligibility process, the following documents are required:
• Updated Medical Report from medical institution in English.
• ID information and date of birth for Saudi.
• Copy of Iqama (for non-Saudis) or passport (for international patients).
• Completed Patient Information and Consent for General Treatment Form.
• Infertility Form (if the referral is for the Infertility and IVF Department) and it should be filled by the treating physician.
• PGD (preimplantation Genetic Diagnosis) Form if the case for Genetic counselling with known mutation. and it should be filled by the treating physician.
• To go through the common Questions and Answers please click the link here {Q&A}
• Patient Eligibility and Acceptance Center: 199019
• To track submitted cases: Use the service link or contact the number above.