Zero Harm
The life of every patient, family, staff and volunteer at King Faisal Specialist Hospital and Research Centre is precious and there is no greater responsibility than keeping them safe from harm. While we perform above international benchmarks for safety, we believe the only acceptable standard for harm is zero. On 1 November 2017 KFSH&RC committed to a goal of zero harm to not only strengthen our leadership role and reputation but set a new standard of excellence.
Becoming a high reliability organization (HRO) and achieving zero harm is not a project. It is not a program, it is a journey. As a leader, you play an important role in our success each and every day in preventing harm and helping us to consistently perform to the highest standard. Below you will find some tools and information to help support you in leading your team to zero harm. As a champion, we are counting on you to embrace the process and support all of your colleagues on this journey.
Educational Videos:
Stop the line I need Clarity
Use ARCC to speak up for Safety: Ask a question, Request change
Safety Behavior: Attention to details: Self-Check using STAR
Safety Behavior: Validate and Verify
Safety Behavior: Effective Communication; ISBAR
Safety Behavior: Repeat and Read Back
Safety Behavior: Effective Communication: clarifying questions
Safety Behavior: Mutual Support, Cross Check and Coach
Safety Behavior: Mutual Support Collegial Tones
Safety Behavior: Structured Handover
Zero Harm Success Story in F2
Commitment to the Zero Harm Pledge
HRO and Zero Harm 101
- What is HRO and zero harm?
- How does it impact you and your team?
- What can you do to make a difference?
This presentation provides you with a an introduction to HRO and zero harm you can share with your teams.
Click to Read
FAQs and Key Messages:
- Not sure how to answer questions from Your team?
- Have some questions of your own?
These frequently asked questions and key messages will provide you with more information so you can confidently support your teams.
Click to Open FAQs Click to Open Key Messages
CEO Video:
Listen to our CEO, Dr. Al Fayyadh, share his vision for HRO and zero harm and why the time is right to commit to this journey.
Click to Watch
60 Seconds for HRO (Video Series):
Check out the video series on what a High Reliability Organization is:
