Mission, Vision & Values of KFSH&RC


KFSH&RC’s mission is to provide the highest level of healthcare and the best patient experience.


KFSH&RC’s unwavering commitment to excellence

At KFSH&RC, we provide the highest level of healthcare and deliver the best patient experience through excellence, compassion, innovation, and collaboration. Every day, we strive to exceed expectations and ensure that our patients receive the care they deserve, while maintaining a focus on continuous improvement and staying at the forefront of healthcare innovation.

Electronic Participation Policy

In line with the worldwide governments’ adoption of the electronic participation practices and use of e-channels solutions for community issues, King Faisal Specialist Hospital & Research Centre (KFSH&RC) was keen to make use of the internet and electronic participation tools to increase and enrich the level of participation of citizens. Accordingly, KFSH&RC gave the opportunity for everyone to participate in the decision-making process by contributing with their experiences, suggestions, ideas, and problems via the available social communication channels, and the electronic means of communication which include polls, complaints, suggestions, comments, and the evaluation of provided topics and services.

In order to ensure compliance with the relevant laws of the Kingdom and raising the level of dialogue to achieve the anticipated goals, KFSH&RC deemed it appropriate to oversee the contributions and review them before publishing. Furthermore, with a view to ensure absolute liberty of contribution and allow opportunity for everyone to deliver their complaints to officials, the Hospital provided means for open communication to anyone who wants to participate after entering his/her personal data. The Hospital further has the right not to publish, or delete, the contributions it deems to be inconsistent with its policy or the applicable laws of the Kingdom of Saudi Arabia without any obligations. The Hospital, its employees or representative may in no case be held responsible for the consequences of publishing comments or notes through its electronic participation channels.

Hospital's pages on social media networks:

Hospital pages on Twitter; to visit the page, click here.
Hospital page on Facebook; to visit the page, click here.
Hospital page on YouTube; to visit the page, click here.
Hospital page on LinkedIn; to visit the page click here.
Hospital page on Instagram; to visit the page, click here.

Electronic Participation Policy

King Faisal Specialist Hospital and Research Center follows the guidebook for use of electronic participation tools in governmental bodies of the Kingdom of Saudi Arabia issued by e-Government Program (Yesser) which regulates and explains the participation policy for social media channels.

All community members can contribute and express their opinions on social media channels of the Hospital by discussing various health- related issues, topics and phenomena which might contribute to and assist n formulating decisions and laws by decision makers at the Hospital. The electronic participation adds many advantages, the most important of which are the achievement of the transparency principle, increased participation and rapidity of decision making.

Guidelines and Terms

Electronic interaction and participation on the Hospital's social networks signify implicit consent on the right of the Hospital to use such contributions in the future decision-making processes and an acknowledgement by the participant to observe the following:

Compliance with the instructions and ethics of communication at contributing and commenting on news, reports and articles published on the Hospital's pages.
Not to use any language or information that involves underestimation or insult of beliefs, or involves discrimination; contains pornographic or obscene materials, or in violation of the Islamic principles or public morals, or any illicit material or information.
Not to use the pages of the Hospital in any way for any commercial or unsolicited promotion, or any misuse.
Not to send links for providing or downloading files, viruses or corrupt data.
Not to promote any unlawful or illegal activities in the Kingdom of Saudi Arabia.
Not to use any means, program or procedure to intercept or attempt to intercept the sound operation of the pages of King Faisal Specialist Hospital and Research Center.
To avoid writing any personal information or contact information.
The Hospital shall have the right to publish the results of electronic contribution processes in decision making and to archive them, yet it shall absolutely not be obliged to do so. The Hospital further has the right to prohibit or delete certain topics from the content.

Available Contribution Tools and Pages:

The Hospital provides several electronic contribution tools, such as comments, appraisals, direct contact, polls, questionnaire, complaints and suggestions. The Hospital may use all or some of these tools in the process of electronic contribution to decision making as it deems appropriate with respect to the introduced topic.

Obligations of the Hospital:

The Hospital shall review as many contributions as possible on a periodical basis, but it shall not be obliged to review or respond to all contributions. Moreover, the Hospital reserves the right not to publish or to delete the contributions it deems inconsistent with the policies thereof or with the applicable laws of the Kingdom of Saudi Arabia. The Hospital, it employees or representatives can in no case be held responsible for the published comments or notes via its electronic participation means.
King Faisal Specialist Hospital and Research Center shall in no case be deemed as participant in or associated in whatsoever manner with any marks, logos, trade or service signs, or any other means used or appearing on the websites linked to these pages or any of the content thereof.
The Hospital reserves the right to demand suspending or obstructing any connection in whatsoever form to any website that contains inappropriate, obscene, infringing, abusive, pornographic, indecent, unacceptable or illegal topics, or names, materials or information in violation of any law or that infringe any intellectual property rights, privacy rights or publicity rights.

Property Rights

All materials of the content available on these pages are protected under copyrights, trademarks and other forms of intellectual property rights. Personal and non-for- profit use shall be allowed by making use of the content of these pages and any information published thereon with the necessity of making reference to King Faisal Specialist Hospital and Research Center as the source of such content and information. Editing of any material of the content is strictly prohibited. Furthermore, drawings and images on these pages are protected under copyright and may not be reproduced or utilized in anyway without a prior approval of King Faisal Specialist Hospital and Research Center in writing.

General Terms and Conditions

The Hospital shall not be held responsible for access of other users, whether individuals or governmental or private entities to your account or information on social medial networks.
You are fully responsible for protecting your personal information and you are responsible for access thereto.
The Hospital shall have absolute right to delete or not publish any comments or contributions by social media network users on its pages, whether they were suitable or not for publishing, without referring to you at the discretion of the Hospital.
In case of any inquiries or opinions on the privacy policy and terms of use, you can contact the Hospital using the contact form on its e-portal on Contact Us page or by reading the privacy, security and terms of use policy available at the bottom of the e-portal of the Hospital.
You must know how to use communication for any inquiries on social media network through their respective websites. 

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