At King Faisal Specialist Hospital & Research Centre, we place the utmost importance on you and your loved ones. We recognize the significance of involving you in your healthcare experience throughout the healthcare journey, and we are dedicated to providing compassionate care and comprehensive information to support you every step of the way.
From the first interaction to the last treatment, we recognize that we are meeting and treating people at one of the hardest times in their life. While in our care, the patient’s experience is of the utmost importance to us.
Over the years, King Faisal Specialist Hospital & Research Centre developed a comprehensive program to drive insights that can shape your own health care experience and future patients. Every year we receive over 100,000 patient experience surveys that serve as a guide to our improvement projects.
After leaving the hospital, you will receive a survey to confidentially share your experience from a third-party. We read every survey and comment to help improve our services. Your stories are an inspiration for us, and we love hearing them.
King Faisal Specialist Hospital & Research Centre continues to rank among the best national facilities in patient experience. This is a testament of our lasting commitment to excellence, and below are some of the metrics we closely monitor as a compass to ensure that we continue to deliver on our patient experience promise.
Patients have consistently rated us highly on being treated with compassion and care and addressing their emotional needs. This is measured for every care provider, whether a nurse, physician or an allied health care professional and our performance tops peer facilities in the region and internationally.
We ensure to involve patients in decisions related to their care and that all patients receive sufficient information about their care.
This is reflected in our information transparency scores when we ask patients about staff’s effort in including them in decisions related to their treatment.
Our patients rate their overall experience during their visit or stay, this continuously tops the local and regional facilities performance with patient recommending KFSH&RC to others.
KFSH&RC strives for continuous improvement, and for that we continue to benchmark our performance to leading facilities internationally, to help learn from what others are doing so that we improve our care, illustrating our unwavering dedication to patient experience.
"Having been admitted to King Faisal Specialist Hospital & Research Centre, I can say the level of care was exceptional. The staff went above and beyond to ensure I was comfortable and informed."
"The empathy and support provided by the nursing staff during my treatment made a significant difference in my recovery journey."
"I appreciated the clarity with which all procedures were explained to me, allowing me to be an active participant in my treatment decisions."
"We would like to express our gratitude for the high standard of care and attention provided during our difficult time."
We take pride in our efforts to continually enhance the patient experience. We are open to feedback and implement it constructively to serve you better.
Click here for the detailed results of the survey conducted over the past five years.