Performance Improvement


Performance Improvement activities undertaken to improve the care and services provided should address, whenever possible, the domains of quality as defined by the Institute of Medicine (IOM):


Safe: Avoiding injuries to patients from the care that is intended to help them.

Timely: Reducing waits and potentially harmful delays

Effective: Providing services based on scientific knowledge to those who would benefit, and refraining from providing services to those not likely to benefit.

Efficient: Avoiding waste, including waste of cost, time, equipment, supplies, and energy.

Equitable: Providing care that does not vary in quality because of personal characteristics such as gender, location, and socioeconomic status.

Patient Centered: Providing care that is respectful of, and responsive to, individual patient preferences, needs and value ensuring that patient values guide all clinical decisions.



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Performance Improvement Archive