The KFSH Experience is defined as an institutional culture built on Excellence, designed intentionally to promote individualized interactions, while encouraging positive behaviors, intended to create and inspire memorable positive moments for patients, their families and our co-workers.
The organization has identified Experience (patient and staff) as being a strategic priority as it works to Transform into a not for profit Independent Foundation by 2022. The overriding goal of Transformation is to create a world-leading healthcare organization, one that offers high standards of safety and patient experience.
Five objectives have been identified as being key to enhancing experience these are:
By building on existing successes and adopting and implementing best practice to improve the experience of patients and their families, employees and vendors.
A three-year operational plan has been launched for the period 2018-2021. This identifies those areas for improvement that will help to create the KFSH Experience culture that moves the organization from “doing to patients’ to “working with patients.”
We welcome your feedback and invite you to share with us your feedback via email: KFSHExperience@kfshrc.edu.sa.
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