Vision, Mission and Values ​​of King Faisal Specialist Hospital

At King Faisal Specialist Hospital & Research Centre, we are committed to providing exceptional healthcare services while adhering to the highest professional standards. As a leading healthcare organization, we recognize the importance of protecting your personal information. This Privacy Policy is designed to transparently present our practices regarding the collection, use and protection of personal data in accordance with the Personal Data Protection Law issued by Royal Decree No. (M/19) dated 09/02/1443H and its implementing regulations in the Kingdom of Saudi Arabia and the standards of the National Data Management Office. Understanding and respecting your privacy rights is the foundation of our relationship with you, and we assure you that your trust is our priority. If you have any questions or concerns, you can contact us using the information provided below.

Contact Details

Address: Mecca Al Mukarramah Branch Road, Al-Maathar Al-Shamali, Riyadh 11564
Unified Number: 199019

Date of Last Update

The Privacy Policy was last updated on 21/11/2024.

What Personal Data is collected?

​We gather and work with this kind of information:
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1. Personal Data: Name, date of birth, national or residency ID, static or moving images of individuals.
2. Contact Data: Phone number, mobile number, email address, home address.
3. Health Data: Medical history details, test results, treatment plans, medications, and other health-related data.
4. Financial Data: Bank account details, payment information, health insurance details, credit or debit card numbers.
5. Consent Data: Explicit consent regarding the collection and processing of personal data, as required by the Personal Data Protection Law.

How do we collect your Personal Data? What is the purpose for collection?

All personal data we process is obtained directly from you, using the information you provide. This includes personal, health and other data shared during your hospital visit, consultations, or when filling out registration forms for treatments and procedures, to improve hospital administrative processes and manage your healthcare effectively. You are contacted regarding appointments and matters related to your care using available communication methods. Health data may be shared between different providers to ensure continuity of treatment. Health data also contributes to medical research and is used to comply with legal requirements related to public health and safety. We also obtain personal data indirectly from external sources, such as health insurance companies, government databases (for identity verification purposes), and other health care providers who share medical records when needed to ensure continuity of care.

How do we use your Personal Data?

At King Faisal Specialist Hospital & Research Centre, we are committed to using your data responsibly to provide the best possible care and ensure smooth operations. We use your data to coordinate your treatment with our medical team and external healthcare providers, to ensure that care is provided in an integrated manner. Your health data is also used for billing purposes. In addition, we use your data to improve the quality of care we provide, review staff performance, and for training and education purposes, and we may occasionally notify you of healthcare products and services available at the hospital. We also participate in health data exchanges to transfer your data, as permitted by law, with other healthcare providers to improve treatment and coordinate care. We also conduct research, while ensuring strict privacy protections are in place. Finally, we comply with regulatory requirements to disclose your health data for public health, legal, or regulatory reasons when necessary.

How do we disclose your Personal Data?

1. Healthcare Providers: Sharing your health data with healthcare specialists involved in your treatment to ensure continuity of care.
2. Insurance Companies: Sharing financial and health data with insurance companies for payment and coverage purposes.
3. Government Entities: Sharing personal data as required by law when necessary.
4. Consent-Based Sharing: We may share your personal data with research institutions to support medical studies aimed at improving treatments and healthcare solutions.
Legal Basis for Collecting and Processing Your Personal Data

In accordance with the Personal Data Protection Law, the legal basis on which we rely In processing such data is:

1. Vital Interest: Any interest necessary to preserve the life of a Data Subject.
2. Actual Interest: refers to any moral or material interest of the Data Subject that is directly linked to the purpose of Processing Personal Data, and the Processing is necessary to achieve that interest.
3. Legitimate Interest: refers to any necessary interest of the Controller that requires the Processing of Personal Data for a specific purpose, provided it does not adversely affect the rights and interests of the data subject.
4. Explicit Consent: Direct and explicit consent given by the Data Subject in any form that clearly indicates the Data Subject's acceptance of the Processing of their Personal Data in a manner that cannot be interpreted otherwise, and whose obtention can be proven.

How we protect and handle your Personal Data?

We use strong safety steps to protect your personal Data we have. Everyone at KFSHRC who sees your personal Data follows tight rules to make sure your data is protected. We make sure to follow all the laws about keeping your Data private and safe.

Your Rights Regarding Processing of Your Personal Data

Due to the Personal Data Protection Law, you have the Following rights:

1. You have the right to be informed why we're collecting your personal Data and what rules we're following.
2. You have the right to access your personal Data that we have about you.
3. You have the right to request your Personal Data that we have about you in a readable and clear format.
4. You have the right to request correcting, completing, or updating your Personal Data held by us.
5. You have the right to request a Destruction of your Personal Data held by us.
6. You have the right to withdraw your consent for processing your Personal Data at any time. Withdrawal shall not affect the processing of Personal Data that is based on another legal basis as listed herein.

To learn more about how we handle your personal Data or if you want to exercise your rights, or if you have a complaint, you can reach out to our Personal Data Protection Officer at KFSHRC by email to PDPO@kfshrc.edu.sa