KFSH&RC Experience

 

Our patient experience improved by your lead to give you the best medical services as a globally trusted healthcare provider. Improving the experience of our patients, families, and staff is at the heart of our program of work which will support the Hospital’s aims of becoming a world-leading healthcare institution. Led by the Experience Office, the program will actively engage with patients, support staff development, and improve access to care.
By building on existing good practices we can ensure that our services are truly patient centered. To achieve this, we will involve patients in our decision making and use their feedback to monitor our progress. 
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Patient and Family Engagement in KFSH Experience

KFSHRC is committed to putting patients and their families first and that means viewing the healthcare experience through their eyes.

Patients and Families Rating

KFSHRC is committed to putting patients and their families first and that means viewing the healthcare experience through their eyes.

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Hello, my name is..

Introducing ourselves is the first step to providing compassionate care and is often all it takes to put a patient at ease. The “Hello, my name is…” campaign is focused on promoting and reminding ourselves of the importance of simple introduction.

KFSH&RC PX Elevate

What is the PX Elevate -The Patient Experience Measurement Webinar Series?

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The Talk

The Talk is one of KFSH&RC’s strategic priorities is a culture built on excellence, intended to create and inspire memorable positive moments for its valued staff; therefore, thus its determination and commitment to create venues for them to grow, learn and support employee development.

Patient Experience Online Module

The Patient Experience Online Module is available for all employees, as part of the Experience Office Division commitment towards promoting person centered care, and ensuring enculturation and sustainability of the Patient Experience Fundamentals.

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Quiet Time

“Quiet Time” is an initiative introduced by Experience Office Division, in line with the Hospital's strategic objective to deliver world-class customer experience and promote patient healing and reduce staff and patients stress.

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